What our Customers say...

Testimonials

I was thankful for all the help SERVPRO provided.

Use this crew for your training they were excellent. They are your assets for great customer service. Thank you for making a stressful situation easy to deal with!

Guys did a great job, very polite and punctual.

They did a fantastic job! Thank you!

I wish that they were higher numbers so I could give them a higher rating! 100,000,000+ would come close.

Big shout out to Nick and Keontae from SERVPRO.
This week we were overwhelmed with a water leak mess on 2 floors at Mom's Nancy Brautigan.

These guys arrived within the hour after dispatch. Quickly assessed the damaged and provided 2 frantic women a great recovery plan.

They got right to work! They were very professional, knowledgeable, and eager to help remove our stress too.

We are thankful Andres sent this team to our house!

They are very understanding and friendly people to work with and they really did a great job helping us out when we had a flood in the low level of our home. Very professional and handle things very quickly and made us comfortable with what they had to do.

Really appreciate how they addressed the emergency.

Nick, Brandon and the team were awesome. Thank you for all of your hard work. I can’t say enough about how professional everyone was. Great company.

Just wanted to give a shout out to Tina & Denee. They do a great job for us and are always very professional, courteous, and pay attention to details. We appreciate it! Just want to be sure they are recognized.

Staff was prompt, reliable, and professional in their mitigation efforts for the water damage we suffered. They worked tirelessly to dry everything out professionally and fully. Highly recommend.

I would highly recommend SERVPRO of Southern Lancaster County. They are very professional, are very detailed in their cleaning and respond quickly. The flue was closed in our fireplace which caused a fire to start when we lit the logs. A fire extinguisher was used in the room which could have resulted in our electronics being corroded. Smoke traveled throughout the house to our attic. SERVPRO came in the next morning, the night after the fire. They tested all the rooms for smoke damage, arranged for our electronics and fabrics to be taken out and thoroughly cleaned, and did an in depth cleaning of the inside of the house which took about two weeks coming every day. All we had to do was make that first phone call to SERVPRO.

Very well pleased in all areas of this cleanup - great crew.

Keep doing a great job! Very pleased with the service.

Dropping a quick line to let you know that we met Priscilla for the 1st time yesterday. She was very pleasant, professional & did a great job cleaning the office, I wanted to pass along the positive feedback about her.

Very knowledgeable, courteous, kept us informed on the procedures, the work was done in a timely manner.

They were very quick to come to our house and clean up water damage in our basement. They were very thorough and explained everything really well.

Did everything well. No issues.

Staff was very pleasant, courteous, prompt, listened to concerns and questions, and seemed very knowledgeable in their service provided.

Prompt response, outstanding customer service, excellent work. If you ever need a reference do not hesitate to contact me.

Guys did a great job, very polite and punctual.

My washer overflowed a couple of weeks back. its made a terrible mess in my basement and also had some water in my hall bath and kitchen area. This was about 5:30 in the evening called SERVPRO and they had guys out within an hours. Vacuum water up, set multiple fans and dehumidifiers and left them there for around a week. They came back everyday to check units and to check moisture levels in the house. They were very professional and I would recommend them to anyone that has a water mess or any other kind of mess that needs cleaned up. Thanks Much to SERVPRO for the great job.

These guys were great when my kitchen was flooded from an upstairs washer. Turned up fast, as my insurance contacted them on a Saturday night, stabilized the situation and got the drying started. They came back on Sunday to finish work (mainly ripping up kitchen floor) to make sure house dried out to prevent any mold or rot. Everyone was super professional, courteous, and responsive.

They came back each day to check things according to my schedule.

I will call them next time I have an emergency! I will be recommending them to clients and friends, too.

Did a great job. Very informative with questions.

The girls were wonderful! They did an excellent job!

Thanks for all your help! The staff was friendly and knowledgeable which is necessary at a time of shock and loss.

A big thank you to SERVPRO for their quick and efficient work during our emergency cleanup. Not only was everyone we dealt with nice and understanding, but John and Chase who came out until the wee hours of the morning were amazing. We appreciate their quickness and dedication to our home.

Ryan (Manager) and his team did an amazing job! They were very professional during the time they spent at my house. They went above and beyond. Our basement flooded with 4" of water. We reached out to them during a time when everyone was calling with the same situation. They returned our call and was at our house very quickly. They had the basement dried within 3 days and they hauled our trash away as well. Thanks to all who helped relieve our stress.

Great time. Very professional. Kept everything clean + neat.

The best guys on the job.

Five star emergency service on a Saturday evening. Professional and enthusiastic… Did the job thoroughly, quickly and quietly without interrupting our family dinner. Would definitely recommend this company!

Very professional from beginning to end. Everything was explained beforehand and the job was taken care of I’m a timely manner. The employees Roland and Ian were very pleasant and knew the job at hand. Would highly recommend.

Five star emergency service on a Saturday evening. Professional and enthusiastic… Did the job thoroughly, quickly and quietly without interrupting our family dinner. Would definitely recommend this company!

The SERVPRO company did an amazing job on cleaning up the black film of soot through out our home! Could not have asked for a nicer group of people to work with! Respectful, polite and prompt! Would definitely recommend them to anyone needing that kind of service!

SERVPRO of Southern Lancaster PA is great. They arrived on time, introduced themselves, and explained what needed done to eliminate the damages and clean up affected areas. First crew, Andre and Wes arrived Saturday and worked into wee hours. Then on Monday morning next crew arrived. The guys worked a long, physically hard, steady day. They removed all debris and left areas clean. They covered any areas of rooms with covers or plastic barriers to keep dirt/dust out. Their equipment (fans, dehumidifiers) are in great shape and definitely doing the job to remove the moisture. Each day after the crews left their office called to follow-up how things went and re-cap what will be done next. Super big thanks to: Roland, Ian, Julio, and Ryan, Andre, and Wes. No way we could have done this ourselves!

The SERVPRO professionals provided prompt, courteous service. They explained what they were doing to fix the water damage and came back to check on the progress several times. I would highly recommend SERVPRO and would definitely use them again if needed!

Excellent service, the group of guys that came to clean up didn't awesome. Would highly recommend SERVPRO.

We had a sewage flood in our town home. Though our maintenance did not take care of the situation appropriately, SERVPRO DID! He was very knowledgeable and did a fantastic job. He went above and beyond, crawling on his hands and knees to get along the baseboards and crevices. I would highly recommend SERVPRO and can't say enough about how they handled the situation.

SERVPRO of Southern Lancaster was very professional, well managed and fast/clean to get the water damage under control. I highly recommend SERVPRO to anyone who needs clean up and restoration help.

The techs were well mannered and professional. They assessed the damage and got right to the restoration process. I'd call on this team again. Good work.

Quick turnaround from time of call for service. Service well explained, job done in a timely manner, machines did their job. Thanks SERVPRO!

We had a burst pipe in our home. SERVPRO was very quick to respond. Professional staff. Dried up all areas between 3-4 days.

We had a sewage flood in our town home. Though our maintenance did not take care of the situation appropriately, SERVPRO DID! He was very knowledgeable and did a fantastic job. He went above and beyond, crawling on his hands and knees to get along the baseboards and crevices. I would highly recommend SERVPRO and can't say enough about how they handled the situation.

"Kyle and his team were excellent, informative, and very easy to work with” Michael R. 12/25/17

“I don’t think there is anything that could be improved on, Kyle and his team are the best! They were all professional and without a doubt dedicated to making me happy. SERVPRO should appreciate how wonderful their staff is and be proud of who they are.” Maria M. 11/13/17

Immediately after speaking with the rep and having the process explained to me I felt a little less stressed and confident that it would be taken care of properly. Being a mom of a child with allergies, it eased my mind of concern for any future issues caused by this water damage. Thank you Jim L. and his crew for their great customer service.

We appreciate the thoroughness and quality of your company's work in this project.

Excellent service!

They were able to answer any questions I had about the job.

I would like to take this opportunity to personally thank everyone from SERVPRO of Lancaster East for their quick response, courteous service, and excellent knowledge of our situation. I would recommend SERVPRO to my friends and certainly to my business associates.

Thanks for all the fast and respectful help your team did for me. I was very pleased.

Doing a great job. Jim is a great guy and professional.

Teriffic job. Rested well after their service began. Very trustworthy.

Kathy and Tom, very nice, courtious, and polite. Have no complaints.

SERVPRO staff was very helpful and courteous at all levels-both on phone and in person.

Absolutely please with all services. Excellent work. Thank-you!

They were very professional. I was very pleased with their level of service.

Thank you Amanda, Jim, and Chris for your kind and prompt attention to our urgency with water intrusion from roofing job in progress! It is a pleasure doing business with you and SERVPRO.

I would like to take this opportunity to personally thank everyone from SERVPRO of Lancaster East for their quick response, courteous service and excellent knowledge of our situation. I would recommend SERVPRO to my friends and certainly to my business associates. Thank you for all your help and great service.

I want to give a special thanks to Chris and Amanda but, also to the other men who worked so hard and so effectively. All was extremely well organized. I found your verbal contacts, one of your best qualities and your follow through, of the best too!

We have only just begun but we are on the right path. We had a toilet overflow and left quite a path of destruction. Brandon and Q were here in a flash and contained our mess and calmed my nerves. These guys are fantastic. Eager to start our rebuild smile emoticon THANK YOU SERVPRO!!!!

Much thanks to the fine crew who came to my house to help with water damage. Everyone was courteous and professional, and willing to answer any questions. Thanks for making a difficult time a little easier.

Had the pleasure of working for them, and couldn't ask for better people. Staff takes care of their employees, are great to work with, and are helpful in every possible way. Great place to work for.

Great company!! Did great job fixing up our basement in time of crisis!! Highly recommend!!

SERVPRO of Lancaster East and Southern Lancaster County did a fantastic job of cleaning out our bathroom after a massive water leak. Sean and his team did a great job while being very polite and respectful. Amanda was extremely nice on the phone and called to check how things were going. I would use them again.