WE Are Your Guys!
Fire damage we serviced.
In an industry that has a large variety of competitors, we strive to be the PREMIER restoration business- not in the state- but in the world! You may think that is a hard feat- and you're not wrong, but with your help we can certainly make it happen!
When you put your restoration needs in our hands, you are sure to receive the absolute best care! Just ask our customers!
The heart of our business lies in that we simply care. As a local family run business, our goal is to personally connect with you and your families needs, so that we can affectively get the job done right and meet YOUR standards. We train our crew with the same standards, so that the entire process is smooth and efficient.
Although we may be separate Franchise's, when a brutal storm comes through, SERVPRO Franchises come together to tackle the damage.
No matter the size of the disaster, when capacities of a Franchise are compromised the SERVPRO Storm Team works to advise and assist them to provide additional capacity and resources to perform work. When the number of damaged homes is too great for an area, additional resources are deployed.
A Storm event may be a widespread or localized event typically caused by flood, fire, or other natural disaster which creates an increase in call volume that surpasses a Franchise’s capacity to service customers in a timely manner.
The Franchise owner, along with the production managers, crews, and office staff are what make SERVPRO Storm Response work.
Prevent Fires with Preparedness
Although we love to serve our community, we always want you to take the proper precautions so you don't put yourself, business, or family in harm's way. Here are some helpful tips to prevent a fire in your kitchen- easily the most popular place fires occur.
Never leave a stove or oven unattended while you are cooking. Ensure your cooking surfaces are free from any flammable objects like paper towel, paper plates, or tea towels. It is best to clean your oven and stove regularly to make sure there isn't an excess of leftover food particles that may ignite during baking or grilling. Fire restoration in a kitchen can not only be very expensive but can have deadly consequences on the residents of the household.
Better Safe Than Sorry
Besides kitchen fires, outlets are another easy fire starter. Here are some tips and tricks to help you avoid a disaster.
When you are shopping for a new light switch or power outlet, make sure you look for marks of certification on the packaging such as CSA, cUL or cETL. Electric devices like hairdryers and kettles will also come with certification marks. It is best to buy certified electrical products because this means they have met national safety standards and are less likely to break down or cause an electrical fire in your home. When you are using outlets, regularly inspect your cords and power cords like laptop cords, cellphone chargers and earphone cords. These are heavily used cords and often get bent, tied up, and stuffed into bags, purses and vehicles which further promotes wear and tear and deterioration of the protective wire coatings. The wires in your chargers should be completely covered at all times and invisible. Outlet safety is key to avoid electrical house fires and the need for fire restoration services.
The Importance of Having Your "Ducts" in a Row
Many people neglect their air ducts and put them on the back burner- but you shouldn't! Our technicians have the proper training and tools to service your air ducts and prevent any malfunctioning that may occur without proper treatment.
The whole cleaning process can be divided into 3 steps: pre-inspection, duct cleaning, a final walk-through inspection.
The basic cleaning tools are brushes, vacuums and other agitation devices. In most cases, we will also fog them to ensure they are 100% clean. While you can clean the air vents on your own, using a simple brush and home vacuum, it is not recommended. Doing it wrong will cause the pollutants and debris to flow in to your home from the air ducts, rather than actually extracting it with professional methods.
Carpet Cleaning Do's and Dont's
As a cleaning service, we receive a lot of calls with carpet cleaning requests from residential customers, and A LOT of commercial customers- most notably- apartment communities. This is primarily due to the high turnover rate these communities face. Because of that, there is a vast amount of wear and tear on their carpeting. Although we are happy to serve them, one very important step in carpet cleaning is to determine if there are any pre-existing conditions. You must identify preexisting damages to carpets for two reasons. First, customers could blame you for causing the damages; and second, aggressive cleaning methods could cause more damage to the carpet. Here are the top conditions we look out for:
- A poorly stretched carpet.
- Intense wear and matting especially in traffic areas
- Heavily stained and soiled carpets
- Physical damage
Strasburg Clean Project
This is one of the rooms we were tasked with cleaning.
As you can see from this photo, we had a lot of work to do with this cleaning job. We received this call that started with a simple inspection. The customers were wary, and not sure about hiring a mitigation company to perform a residential "deep clean". Upon inspection, we explained our process thoroughly, as well as how our technicians are diligently trained in various types of cleaning. We receive a lot of requests for older houses to be cleaned or even simply "touched up" on a weekly basis. There is no job too big or too small for our cleaners. Take this job for instance- with the right crew and materials, we had this house as spic as span in just 3 days! Now I call that a success!
Old House Cleanup
This was one of the more difficult areas to clean in this house.
This clean was needed due to a combination of age as well as prior mold damage. Initially, the customer called with their primary concern being mold. Knowing this, we sent a qualified technician out to see what we were working with thankfully no job is too tough for our team! As you can see in this photo, one of our first priorities was a deep sponging of the walls and ceilings. Next, a thorough dusting and steam cleaning of the floors was on the list. Finally, to address the mold visibly affected areas were HEPA vacuumed, treated with an EPA registered anti-microbial, and then HEPA vacuumed a second time. We also included a thorough duct cleaning and a ULV fog. We were able to get these folks right back to good as new!
Spring cleaning got you down? Don't get overwhelmed, call your local SERVPRO today! We are always here to help!
The COVID Effect
We are all in this together!
The Coronavirus has changed the social landscape more than we could have imagined. The terms social distancing are the new normal and have become indoctrinated in our vocabulary. The interaction with family, friends, and business associates has been directly impacted. The traditional handshake is now riddled with fear. Instead it's better to tap feet or "elbow bump."
As in the years following World War II, great effort was spent putting measures in place to reduce the likelihood of another global conflict. Likewise, prevention of future viral pandemics is top of mind for most of the world's governments and security services for the immediate future. SERVPRO professionals are uniquely prepared during this unprecedented time to clean and disinfect your home or business according to the protocols set forth by the CDC. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.
SERVPRO is being called on by numerous businesses and community leaders to perform the necessary bioremediation services to clean, disinfect, and sanitize their properties. SERVPRO uses EPA-approved products and follows the CDC guidelines for cleanup practices.
The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line meet this standard and carry the ERA-registered emerging pathogens claims.
Will it all get back to normal? Yes. When will that happen? That remains unclear. What is clear is that normalcy will return, and all along the way SERVPRO will be there for your business, your home, and your customers. We are in this with you and proudly stand beside our first responders in fighting this silent enemy.