UNDERSTANDING WATER TYPES
When your home or business suffers a water damage, understanding what type of water you are dealing with is critical to ensuring proper cleanup.
There are three types of water.
Clean water is water from a broken pipe, or other water source; rainwater is also considered clean.
The term gray water is used to classify slightly contaminated water. Clean water becomes gray water when it is left untreated allowing bacteria and other contaminants to begin growing, making the water hazardous.
Black water is highly contaminated and filled with fungi, bacteria, chemicals and more. Black water is typically caused by sewage damage, flooding or any type of natural disaster. Black water should always be handled by trained professionals.
Consider taking the following precautions to help minimize damage or prevent further damage while waiting for help to arrive.
Damage from Clean Water
• Shut off the water source if possible or contact a qualified professional to do so.
• Turn off circuit breakers for wet areas of the building if access to the power distribution panel is safe from potential electrical shock. Do not enter rooms with standing water, as electrical shock hazards may exist.
• Remove as much excess water as possible by mopping and blotting. Wipe excess water from wood furniture after removing lamps and tabletop items.
• Remove and prop up wet upholstery cushions to allow more even drying.
• Move any paintings, art objects, computers, documents and other valuable items that may be sensitive to moisture to a safe place.
• Do not leave books, newspapers, magazines or other colored items on wet carpets or floors as they may cause staining.
• Do not use your household vacuum cleaner to remove water as there is potential for electrical shock or causing damage to the vacuum cleaner.
• Do not turn on ceiling fixtures if ceiling is wet; do not enter rooms where ceilings are sagging from retained water.
Damage from Contaminated Water
• Avoid all contact with sewage and items contaminated by sewage. Wash your hands thoroughly if you come in contact with contaminated items.
• Do not walk through contaminated areas, as you could spread damage to unaffected areas.
• Do not turn on the HVAC system if there is a possibility of spreading contaminated air.
• Do not use household fans to dry the structure; air flow could spread contaminants.
• Discard any food and/or products for personal hygiene and cleanliness if exposed to the contaminated areas.
When you have a water damage, don’t leave your property to chance.
Call SERVPRO of Southern Lancaster County at 717-464-5500.
CALL THE CLEANUP TEAM
Blaze and Stormy
Spring is in the air! With the warmer weather comes the tradition of spring cleaning, a time to organize and clean the environments—home, business, office—we encounter on a daily basis.
Perhaps you are selling or renting a home or apartment and want to vanquish years of cigarette smoke odor that won’t go away, or want to see if your ducts or HVAC system needs to be cleaned.
Some of the specialized cleaning services your local Franchise Professionals can assist you or your insureds with during spring cleaning—or any season, are listed below.
SERVPRO of Southern Lancaster County offers the following cleaning services:
- HVAC duct Cleaning
- Carpet Cleaning
- Upholstery Cleaning
- Ceiling and Wall Cleaning
- Hard Floor Cleaning
Whatever your spring cleaning needs, SERVPRO of Southern Lancaster County has you covered. Call 717-464-5500 today to discuss or
schedule your necessary spring cleaning services.
FLOODING CAN HAPPEN ANYWHERE
According to the National Weather Service (NOAA), “Approximately seventyfive percent of all Presidential disaster declarations are associated with flooding.”
NOAA lists the most common flood hazards in the United States as:
• Flash Flooding
• River Flooding
• Storm Surge and Coastal Inundation from Tropical and Non-Tropical Systems
• Burn Scars/Debris Flows
(Caused by Wildfires)
• Ice/Debris Jams
• Dry Wash (Caused by heavy
rainfall in dry areas)
• Dam Breaks/Levee Failure
Just because you haven’t experienced a flood doesn’t mean you won’t in the future. In fact, 20% of all claims paid by the National Flood Insurance Program (NFIP) were for policies in low-risk communities. On average, floods cost $3.5 billion in annual losses in the U.S., and commercial flood claims average more than $75,000 (NFIP).
When catastrophic water damage happens to you, SERVPRO of Southern Lancaster County Professionals can help. They can help you prepare ahead of time with an Emergency Ready Profile® (ERP), or respond to any size disaster to begin cleanup and restoration to get you back in business as soon as possible.
Your local SERVPRO of Southern Lancaster County Professionals are ready to help make it “Like it never even happened.”
Cleaning Dryer Vents
Dirty versus Clean Ducts
The Importance of Cleaning Dryer Vents
According to FEMA, failure to clean home dryers causes 34% of home dryer fires. Home dryer fires cause $35 million in property loss and can even cause injury or death. To reduce the risk of these
fires happening in your or your insured’s home or business, SERVPRO® of Southern Lancaster County can help clean dryer vents and ducts that may have lint buildup.
Other tips for keeping your dryer vents clean from the National Fire Protection Agency include:
1 -Cleaning the lint filter before and after each load.
2- Making sure the outdoor vent flap will open and is not restricted by snow, a bird’s nest, or other potential obstacles.
For more information on cleaning dryer vents contact your local SERVPRO® of Southern Lancaster County Franchise Professionals at 717-464-5500.
Resolve to be Ready in 2017
Servpro Ready Plan
SERVPRO of Southern Lancaster County urges Strasburg, Willow Street and Millersville Home and Business Owners to “Resolve to be Ready” in 2017
Local cleanup and restoration specialist shares no-cost emergency planning tools that enable fast and effective disaster response and recovery
2017is the perfect time to think about making some resolutions, according to Joseph Barrett, owner of SERVPRO® of Southern Lancaster County. While resolutions typically involve committing to personal changes and reaching goals, Barrett says the single most important resolution both business and home owners can make for 2017 is to “Resolve to be Ready.”
“Preparing in advance to deal with the unexpected can make a world of difference in how quickly and completely property owners can put the pieces of their lives back together,” says Barrett. “Emergency readiness plans are the foundation for effective and timely emergency response.”
Barrett encourages all property owners to take advantage of the no-cost emergency planning tools available from the Federal Emergency Management Agency (FEMA) (www.ready.gov/publications), as well as SERVPRO’s Emergency READY Profile and READY Plan Mobile App (http://ready.SERVPRO.com).
- FEMA resources include guidelines for a creating a Family Emergency Plan and Emergency Supply List, with additional tips for pet owners, seniors, people with disabilities, and even commuters.
- SERVPRO offers their free SERVPRO READY Plan app, which stores critical contact and property information electronically in advance, where it can be accessed with a mobile device in seconds if disaster strikes.
For business owners:
- FEMA offers materials on topics ranging from creating a Business Continuity Plan to an Insurance Discussion Coverage Form in addition to guidelines for creating an Emergency Response Plan.
- For businesses, SERVPRO offers a no-cost facility assessment and assistance in creating a comprehensive Emergency READY Profile® (ERP). The ERP includes information about emergency contact numbers, priority and high/risk areas, shut-off valve locations and more that can then be stored in the READY app.
“The time to gather and store information like emergency contact numbers; insurance contacts; and the location of fuse boxes, fire suppression system controls, and such is before an emergency strikes, not during an emergency,” says Barrett. “Having this information at your fingertips can help emergency responders react as quickly and effectively as possible, helping to limit loss of property and even lives.”
SERVPRO of Southern Lancaster County specializes in disaster restoration, cleanup and repair services, helping to remediate damage, making it “Like it never even happened,” for both commercial and residential customers. For more information on SERVPRO of Southern Lancaster County, please contact Joseph Barrett at (717) 464-5500 or SERVPRO8837@comcast.net. For more information on the SERVPRO mobile app and the SERVPRO Emergency READY Program, please visit www.ready.SERVPRO.com.
Advantages of The SERVPRO ERP
"Ready For Whatever Happens"
With each new year, many people resolve
to better themselves or some part of
their life. This year, make a resolution to be
READY. No one ever plans on a disaster, but you
can prepare for it. The SERVPRO® Emergency
READY Profile® (ERP) will help ensure you are
“Ready for whatever happens” in 2017.
In the event of an emergency, the ERP can help
minimize business interruption by having an
immediate plan of action in place for your
facility. The ERP is a comprehensive document
containing critical information about your
business, including emergency contacts, shut-off
valve locations and priority areas. The ERP
also establishes your local SERVPRO® Franchise
Professional as your disaster mitigation and
restoration provider, giving you access to over
45 years experience and a System more than
1,700 Franchises strong. The ERP is a no-cost
assessment; all it requires is a little time, making
it a great value that could save you time and
money in the future. By downloading the
free SERVPRO® READY App, this information
is stored electronically and can be accessed
using your mobile device putting help at your
Preparation is the key to making it through any
size disaster, whether it is a small water leak, a
large fi re or an area flood. Having a plan in
place may help minimize the amount of time
your business is inactive and get you back in the
building following a disaster. Don’t wait until
disaster strikes—resolve to be READY. Call your
local SERVPRO of Southern Lancaster County Franchise Professionals to establish your Emergency READY Profile®, and be “Ready for whatever happens” in 2017.
Looking for a Great Holiday Gift Idea? Give Your Family a Fire Safety Plan
Local SERVPRO® restoration specialist highlights the difference between fire prevention planning and fire safety planning
The holidays are approaching and many families are finalizing plans for elaborate meals, get-togethers with friends, and decorating with festive lights. Amidst all this planning, Donna Barrett of SERVPRO® of Southern Lancaster County reminds homeowners that they may be overlooking the most important plan they can make—a fire safety plan.
“Each year, statistics1 show the incidence of home cooking and candle fires peaks during the holiday season. This tends to focus homeowners on fire prevention precautions—and that’s a good thing,” said Barrett. “But to truly protect your family from the dangers of a home fire, at the holidays and throughout the year, you need to start with a fire safety plan. Developing a fire safety plan and practicing it regularly with your family is the most important step you can take to help prevent a house fire from turning into a devastating tragedy.”
SERVPRO is a national leader and provider of fire and water cleanup and restoration services, and their disaster response professionals know from experience how devastating a home fire can be. They also know that when fire causes a loss of life, there is no “remediation” possible. This is why SERVPRO has teamed up with the American Red Cross (ARC) by supporting the ARC Disaster Responder2 program, and in particular the Home Fire Preparedness Campaign3. As a Disaster Responder, SERVPRO pledges dollars and support in advance to help the ARC develop and distribute educational materials and respond immediately when they are needed.
Barrett encourages all Lititz-area homeowners to follow these fire safety guidelines, developed by the ARC through their Home Fire Preparedness Campaign, to help minimize injury or loss of life due to a residential fire.
- Install the right number of smoke alarms4. Test them once a month and replace the batteries at least once a year.
- Teach children what smoke alarms sound like5 and what to do when they hear one.
- Ensure that all household members know two ways to escape6 from every room of your home and know the family meeting spot outside of your home.
- Establish a family emergency communications plan and ensure all household members know who to contact if they cannot find one another.
- Practice escaping from your home at least twice a year. Press the smoke alarm test button or yell “Fire” to alert everyone they must get out.
- Make sure everyone knows how to call 9-1-1.
- Teach household members to STOP, DROP and ROLL if their clothes should catch on fire.
“Fire prevention and fire safety planning are two very different things,” said Barrett. “Fire prevention planning helps control or eliminate the causes of a fire. Fire safety planning helps prevent injury and loss of life when a fire does break out. To protect your family and your property, you need both.”
For more fire prevention and fire safety tips and information about fire and water damage restoration services, please visit www.SERVPRO.com. For more information on SERVPRO® of Southern Lancaster County, please contact Donna Barrett at (717) 464-5500 or SERVPRO8837@comcast.net.
Faster to your Lancaster East Water Damage Event
This water line pipe bursting in a basement causing excessive flooding.
Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Lancaster East provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.
Faster To Any Size Disaster
Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more. SERVPRO of Lancaster East arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.
Need Emergency Service? Call Us 24/7 – (717) 519-0767
Water Damage Timeline
- Water quickly spreads throughout your property, saturating everything in its path.
- Water is absorbed into walls, floors, upholstery, and belongings.
- Furniture finishes may bleed, causing permanent staining on carpets.
- Photographs, books, and other paper goods start to swell and warp.
Hours 1 - 24:
- Drywall begins to swell and break down.
- Metal surfaces begin to tarnish.
- Furniture begins to swell and crack.
- Dyes and inks from cloth and paper goods spread and stain.
- A musty odor appears.
48 Hours to 1 Week:
- Mold and mildew may grow and spread.
- Doors, windows, and studs swell and warp.
- Metal begins to rust and corrode.
- Furniture warps and shows signs of mold.
- Paint begins to blister.
- Wood flooring swells and warps.
- Serious biohazard contamination is possible.
More Than 1 Week:
- Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
- Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.
About SERVPRO of Lancaster East
SERVPRO of Lancaster East specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.
Smoke and Soot Cleanup
Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.
Smoke and soot facts:
- Hot smoke migrates to cooler areas and upper levels of a structure.
- Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
- The type of smoke may greatly affect the restoration process.
Different Types of Smoke
There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of S Lancaster County will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:
Wet Smoke – Plastic and Rubber
- Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.
Dry Smoke – Paper and Wood
- Fast burning, high temperatures, heat rises therefore smoke rises.
Protein Fire Residue – Produced by evaporation of material rather than from a fire
- Virtually invisible, discolors paints and varnishes, extreme pungent odor.
Our Fire Damage Restoration Services
Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions. We have the equipment, expertise, and experience to restore your fire and smoke damage. We will also treat your family with empathy and respect and your property with care.
Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 717-464-5500
SERVPRO Spotlight: Part 1
The first SERVPRO Spotlight features the newest member of our growing team, Jason Sperduto!
Known around the shop as "Six-Eight" for his towering stature, Jason came to us this year with 20 years of fire, water, smoke, upholstery and carpet cleaning experience, and has begun building our new commercial and residential cleaning division.
His vision with SERVPRO is to expand his horizons and take this opportunity to grow himself as well as the company.
Jason is 38 years old. He and his wife Amanda have a 5 year old son named Julean who likes to play video games.
When he's not working or hanging out with his family, Jason enjoys his hobby as an amateur ham radio operator.
Jason's IICRC certifications include FSRT, WRT, UFT, CCT